returns, refunds + cancellations

get in touch

email care@wayda.life with your order number and a short description of the issue. photos of the product, packaging and batch label can help. keep the item and packaging until we explain the next steps.

wrong, damaged or faulty products

if an order is damaged, defective, expired, incomplete or not as described, contact us as soon as you discover the problem. we will assess the issue and arrange an appropriate return, replacement or refund in accordance with your consumer rights.

do not send products back before receiving return instructions. we will explain collection or return arrangements and any applicable costs before you proceed. not having an unboxing video does not, by itself, remove your legal rights.

cancelling or changing an order

contact us promptly. if the order has not been dispatched, we will check whether it can be stopped or amended. if already dispatched, we will explain the available options. a request is not confirmed until our team responds.

change of mind

contact us before opening or using the product so we can explain the available options. this does not affect your rights for faulty, damaged, incorrect or misdescribed products.

refunds

for prepaid orders, an approved refund is normally returned through the original payment method. for cash-on-delivery orders, we will agree a suitable electronic refund method with you. we will communicate the approved amount and expected processing time; the time it appears in your account also depends on the bank or payment provider.

a refund reflects the amount paid for the affected item, including discounts. we will explain any effect on a qualifying bundle or offer rather than making an undisclosed deduction. nothing in this policy limits your statutory rights.